#Session Management

4 min read

Legacy alias: this page is retained for existing links. Use Active Sessions and /settings?section=active-sessions for new customer-facing documentation. Portal links using /settings?section=session-management continue to resolve to Active Sessions and normalise to the canonical slug.

RoleAccess Level
Client AdminManage own sessions
Client ManagerManage own sessions
Client StaffManage own sessions

#Overview

The Active Sessions settings section lets you review the portal sessions currently signed in to your account across devices and browsers. You can sign out any non-current session you no longer recognise, or sign out all other devices while keeping the device you are using now signed in.

This section manages only your own sessions. Managing or revoking another user's sessions is handled by your AiDial partner, not by customer roles.

Note: Partner roles do not have access to the Settings session-management surface.

#Prerequisites

  • You are signed in to the AiDial portal as a Client Administrator, Client Manager, or Client Staff user. See Signing In for instructions.
  • Navigate to Settings in the sidebar, then select Active Sessions under Account and security. The canonical direct route is /settings?section=active-sessions.

#Viewing Your Active Sessions

  1. Open Settings from the sidebar, then select Active Sessions.
  2. Review the sessions returned for your account. The current session is labelled Current session and appears before other sessions.
  3. Each session shows the detected browser/device, location or IP information returned by AiDial, created time, and last active time. Location or IP information may be masked or shown as unknown depending on what can be safely resolved.

#Signing Out a Session

#Sign Out One Other Session

  1. Locate the session you want to end in the session list
  2. Select Sign out next to that session
  3. The target session is marked revoked. That browser is redirected when its session next validates the session state.

The current session does not show a Sign out action in this panel. Use the normal portal sign-out control to end the browser session you are using now.

#Sign Out All Other Devices

  1. Select Sign out all other devices
  2. Confirm the action in the dialogue
  3. All active sessions except your current session are marked revoked

#Managing Another User's Sessions

Managing or revoking another user's portal sessions is not a customer portal feature. Your AiDial partner handles session management for other users in your organisation. If a colleague's account needs to be signed out everywhere, contact your AiDial partner.

You can always sign out your own sessions from this Active Sessions section or with the normal portal sign-out control.

#Security and Scope

The browser uses your signed-in portal session. You do not need to enter or send an API key.

Session revocation requests are checked against your role and account scope. This section only revokes your own sessions. Partner roles are not shown the customer session-management section. Managing another user's sessions is handled by your AiDial partner.

#Multi-Factor Authentication

For information about managing MFA (enabling, disabling, recovery codes), see the Multi-Factor Authentication guide.

For general session security best practices, see Session Security.

#Common Issues

IssueResolution
Cannot see Active Sessions in SettingsVerify you are signed in as a Client Administrator, Client Manager, or Client Staff user. Partner roles do not have this settings section.
A session I signed out is still visible brieflyRefresh the panel. Other browsers are redirected after their session next checks its state.
I cannot sign out the current session from the listUse the normal portal sign-out control for the browser you are using now.
I cannot manage another user's sessionsManaging another user's sessions is not a customer portal feature. Contact your AiDial partner. You can still sign out your own sessions here.
My session ended unexpectedlyYou may have signed it out from another device, an administrator may have revoked it, or the session policy may have expired it. Sign in again.